Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at raymond.brooks@dsignenterprise.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at raymond.brooks@dsignenterprise.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at raymond.brooks@dsignenterprise.com.

Return and Refund Policy for Lush Style

Returns At Lush Style, your satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return it within 30 days of the delivery date for a full refund or exchange, subject to the following conditions:

  1. Eligibility:

    • Items must be returned in their original condition, unused, unwashed, and with all original tags and packaging intact.
    • Sale items or items marked as final sale cannot be returned or exchanged.
    • Gift cards are non-returnable and non-refundable.

  2. Return Process:

    • To initiate a return, please contact our Customer Service team at [your contact email] with your order number and the reason for the return.
    • Once your return is approved, you will receive a Return Authorization Number (RAN) and instructions on how to send your item(s) back to us.
    • No returns/exchanges for change of mind or wrong size
    • Replacements or refunds for damaged/defective items within 7 days

  3. Shipping:

    • Customers are responsible for the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
    • Original shipping costs are non-refundable.

Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  1. Approval:

    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

  2. Partial Refunds:

    • In some cases, only partial refunds are granted (if applicable), such as items with obvious signs of use, missing parts, or not in their original condition.

  3. Late or Missing Refunds:

    • If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted.
    • If you’ve done all of this and still have not received your refund, please contact us at [your contact email].

Exchanges We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [your contact email] for further instructions.

Non-Returnable Items Certain items are exempt from being returned:

  • Perishable goods such as food, flowers, newspapers, or magazines
  • Intimate or sanitary goods
  • Hazardous materials, flammable liquids, or gases

Contact Information If you have any questions about our Return and Refund Policy, please contact us at:

Lush Style 207 Meadow Creek Way Woodstock, Georgia 30188 USA

Email:  raymond.brooks@dsignenterprise.com

Phone: 678-894-6670

By making a purchase on our website, you agree to this return and refund policy.

Thank you for shopping with us!